Frequently Asked Questions
I would like to check the status of my order. What do I do?
Please contact Customer Service at 1-800-962-1141
Monday – Friday 8:00 AM to 6:00 PM EST.
I received a product that just doesn’t work for me. How can I return it?
We have an unconditional return policy. If for any reason you don’t like the product please fill out the back of the invoice in the Returns Section and mail it to us in resalable condition.
Mail to:
Childswork/Childsplay
C/O Karol Media
375 Stewart Rd
Wilkes-Barres, PA 18706-1246
I have a great resource that I would like to get in your catalog or on your website. What should I do?
Send a sample to:
Childswork/Childsplay
303 Crossway Park Drive
Woodbury, NY 11797
We merchandise for our website year around. We make catalog merchandising decisions only once a year. Please be sure to get your samples to us before our submission deadline of September 1st.
Would you like to see your idea as a product in our catalogs?
Publishing/Submissions Policy
The Guidance Group - Focus of Interest
The Bureau for At-Risk Youth: Drug and Violence Prevention, Life Skills, Character Education, Safe Schools.
Childswork/Childsplay: Therapeutic tools for helping professionals including counselors, therapists, psychologists, social workers, etc. such as games, books, puzzles and dvd’s.
Wellness Reproductions: Life skills publications for teens, adults and older adults.
Courage to Change: Books for all age levels on mental health and wellness.
Military Family Awareness: Books, pamphlets, activity books and posters to help military families cope and succeed in military life.
Manuscript Submissions:
We only accept digital submissions. Printed manuscripts sent to us will not be reviewed or returned. Please send your digital files to submissions@guidance-group.com. Please allow 60 days for a response from us.
If you have a game idea or other idea for a physical product, please describe it in a few short paragraphs,including why it is different from products that have already been published. If you have made a prototype, please include a digital image.
For all submissions, please include a short bio including your qualifications as an expert on the subject of your submissions.
Already Published Books and Product Submissions
Mail published books and products to:
Catalog Product Submissions
Attention: Diane Baur
The Guidance Group
303 Crossways Park Drive
Woodbury, NY 11797
Submitted products will not be returned. Please include complete contact and pricing information.